![]() When I restarted my PC, it popped up with a prompt to install the Razer software - I think this is another red herring!!! This popped up for me when I was setting up Windows originally, but this time I ignored it and made sure to install the latest Synapse software instead. The main key for me, which I had not fully tried before, was to uninstall ALL HID Keyboard and Mouse drivers in Device Manager, not just the Razer device. ![]() Please kindly redownload and reinstall Synapse. Please do not reuse a previously downloaded version of the Synapse installer. Then, install the latest version of Razer Synapse Turn off all Firewall and Anti-virus software to prevent any conflicts. Be sure to select delete drivers as well when uninstalling. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. This is important so please kindly do so. We want to ensure that there are no residual files remaining that may corrupt your installation. These folders are hidden by default, so please be sure to unhide them. Please kindly uninstall both Razer Synapse and Razer Core from your PC and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. What you described sound like a common driver conflict issue, as the system uses a different driver, causing Synapse to not recognise it. I have just fixed my issue thanks to Razer support, here's the instructions I was given. I have tried everything, i have googled that for hours and no help.ġ)Uninstalled drivers, then uninstalled synapse, then restarted, installed synapse and then drivers (Even tho synapse it self found my deathstalker chroma and kraken chroma cause it started updating their software or smth)Ĥ) I even downloaded new win 10 to my USB to format it again. After i formated it installed that razer synapse automatically (pop up came which asked to install it) and now it shows i have to attach razer synapse enabled devices. Before i formated my PC razer synapse worked perfectly. ![]() I already have contacted razer but as i can see their support is really slow. You can do so by simply clicking flair under your link! Please flair your submission accordingly.Submissions that enable or have the intent to enable piracy and online gambling are not permitted.No "general" URL shorteners (bit.ly, tinyurl, etc).No asking about restock/availability/release dates.Don't post users' personal information.Accounts created only for this purpose will be banned instantly. Do not spam your personal website or youtube channel.All "Rant" posts must: Include a reasonable amount of details about the issue, Not be from throwaway, abandoned or new accounts, and should not be used as a support avenue.All troubleshooting or support related posts only in the Technical Support Sticky thread.Low-effort/unrelated content will be removed.You can find the list of trusted RΛZΞR accounts and much more in the wiki Remember to keep your personal details safe, including case numbers. r/RazerPhone /r/ChromaProfiles /r/MechanicalKeyboards /r/SynapseShare /r/SuggestaLaptop /r/GamingLaptopsĭue to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless they have a flair. RΛZΞR is more than just the world's leading brand in gaming. ![]() RΛZΞR was founded in 1998 in San Diego, California by CEO Min-Liang Tan and President Robert "RΛZΞRguy" Krakoff in a tiny shared office with a couple other gamers. A subreddit for discussion of RΛZΞR brand gaming products. ![]()
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